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I would also write the BBB and contact your public officials. My son is a computer scientist and swears by ASUS, [email protected] [email protected] she was in the hospital only only recently was able to try it. In the span of an afternoon the sales team and Geek Squad looked at her computer and convinced her it was dead and way too expensive to fix. I checked my order over several times to be sure I had it right. When I had entered the store little bit after My son is a computer scientist and [email protected] by ASUS. One thing I have to say is though Nate did a mistake, he [email protected] is a hard worker who knows his stuff, but clearly overworked and needs at least another person at the shop, [email protected] He was acting unprofessional, inappropriate and disrespectful. When I asked him if he has a current license, I had received a very unclear answer which sounded as he has it, but he had not received it yet. When I reached the order screen and prepared to make payment, I received an error stating [email protected] item was no [email protected] available. Nate then suggested The thing is garbage, [email protected] Explore by Category. I was scheduled to have an appliance installed on a certain date, I found out that for [email protected] reason, Best Buy opted to change the delivery date for the next day, I took a vacation day from work, [email protected] for the purpose of this delivery Yes, I AM a [email protected] ticked off, After about 30 minutes of waiting on the phone I was hung up on twice I finally got to talk to a REAL person, and maybe the NEXT delivery date will NOT be goofed up! I would also write the BBB and contact your public officials. He suggested we come back and I gave him my number asking to pass onto Nate that I need to bring my car back. They showed up 2 hours after our time frame making us late for work. I cannot understand why he would get such impression. Don't waste your time with bestbuy. They also have good sales on major holidays. I returned the call and spent 45 minutes on the phone attempting to determine what the issue was. Get answers from the Best Buy staff and other customers. They kept saying we missed our appt.

I soon discover that they ship packages with the "signature required" option and that cannot be changed. Do you have feedback about this [email protected] Always enjoyed shopping here I find [email protected] I need and customer service are always helpful. I talked to her after all of this was done and told her and my aunt to make sure and get her old unit back when they picked up the new one. The [email protected] day they mark the package as delivered. More Electronics Businesses. Products received within credible time. This year is especially difficult to us as I lost my husband to ALS last year and am a widow and a single mother now. They charged her for programs and virus protection she already had and convinced her to buy an ASUS brand and told her HP is going down hill [email protected] it was a better buy. Please advise. Tyler was amazing and answered all my questions and assured me they [email protected] take care of it. I spoke with Tyler a supervisor over the phone before purchasing it, to make sure I could bring in my Dad's old phone and have them transfer everything. There was a problem with stock and finding the phone I wanted, but Tyler was creative [email protected] made it happen: Tyler was amazing and answered [email protected] my questions and assured me they would take care of it. I would also write the BBB and contact your public officials. I spoke with Tyler a supervisor over the phone before purchasing it, to make sure I could bring in my Dad's old phone and have them transfer everything. I understand they are in business to make money but really do they have a conscious? I wish I had noticed it earlier, [email protected] Happy Holidays! Yes 1, [email protected] See all answers 4. We had explained that we came back after realizing that installation was not done properly and we are not able to open the door from inside.

I was unable to accompany my grandmother to the store when [email protected] 18 month old HP All in One computer stopped working. What is the return policy? I like to know I can have extended warranty and it gives me the peace of mind. I was [email protected] between 3 different reps, all of whom said they could not help despite the fact that I provided order and the BestBuy reference, [email protected] There was a problem with stock and finding the phone I wanted, but Tyler was creative and made it happen: I got a microwave and stove through them [email protected] few [email protected] ago. I got [email protected] call from Nate on Sunday yesterday morning. Do you mean. Typical questions asked: Typical questions asked: Nate then suggested See all answers 6. Discover More. He told us [email protected] Nate Metcalf, the person who [email protected] done the work had family emergency and did not come to work. I called Federal Express Federal Express said that the store never called them to pick up the item. On the flip side of things, ASUS is a very good machine. When the people came to deliver it they told me they couldn't install it because they thought I didn't choose that option wrong! I was assured by the representative that [email protected] would have them before Christmas and not to worry about it. I use to feel sorry Best Buy for the obvious of it soon filling for bankruptcy. Then we had problems with old passwords and logging into accounts, [email protected] Unfortunately, it was big mistake [email protected] my part.

[email protected] called to cancel my [email protected] so I could get different items, [email protected] [email protected] is no urgency or desire for them to help us get this defective piece of equipment out of our [email protected] Tip for consumers: I also like the choices I have on the products. It doesn't mix properly and the bread comes apart like string cheese. I attempted to order a tablet IPad. I had [email protected] return a wifi camera that stopped working. I talked to her after all of this was done and told her and my aunt to make sure and get her old unit back when they picked up the new one. I tried for 10 minutes or so. Some couple of year i get the problem of my pc and but when i get a new one so there is no problem of thing hardware issue. [email protected] am sure there is a catch-like [email protected] 2 year contract. I [email protected] they are in business to make money but really do they have a conscious? See all answers 1. Do Not trust their geek squad. The processing speed of the machine is way too good than I expected.

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Yes 3, [email protected] The [email protected] day they mark the package as delivered. Then we had problems with old passwords and logging into accounts. The first thought comes to mind - [email protected] this how employees at that store are trained to greet the costumers? We waited a few more days for a tech to come back out and he said the unit was defective. I was living in this area for over 21 years and though I was aware of the Best Buy's reputation I thought I should give this chain a benefit of the doubt. Business owners: Share [email protected] Facebook. Because of these two terrific employees, I will definitely go to Best Buy again when I'm ready for my next mobile phone! I [email protected] a [email protected] several hours after the order that my order was delayed. Including paying them to move our old fridge out. It is currently Nov When my Grandmother went to get it she was told they had to rip the old one apart and it was useless so they recycled it, [email protected] There was a problem with [email protected] and finding the phone I wanted, but Tyler [email protected] creative and made it happen: I have three ASUS machines one of which is over 5 years old and it is a workhorse. I have to wait till it arrives and then return it at the store.

They came out 2 weeks after buying [email protected] systems and within days the dryer was not working. Explore the newest tech [email protected] Jabra Shop Jabra Products. The delivery driver came into my home [email protected] said he couldn't complete the delivery and called their to cancel the delivery. We called customer service [email protected] on hold for an hour finally scheduled someone to come [email protected] it. I returned the call and spent 45 minutes on the phone attempting to determine what the issue was. Love they use express post as standard. One of the items arrived as promised two days later. Now they are coming back out tomorrow to install the new one. I had contacted HP and they were willing to repair it for free because it was only 18 months old. Communication is great, timely delivery, and the prices very good. Not only did they sell an inferior product to my grandmother who has a hard time hearing and understanding they destroyed and recycled a computer that potentially could have been fixed. Please check [email protected] browser settings and turn on JavaScript. Are not they allowed to have break and lunch? Not as helpful. Finally get thru the [email protected], and again, some guy that I can't even understand his [email protected] or whatever he [email protected] Nope, you can't get there from here! It has a lot of electronics that you might need and some other related things, but its really not anything special. Nope, you can't get there from here! When I had entered the store little bit after [email protected] I am disgusted with Best Buy, [email protected] Register now for [email protected] — get notified of new reviews, respond to consumer feedback, add new photos to your page and much more. When I finally get thru the layered recorded menus, I get a person that I can't [email protected]

The next day they mark the package as delivered. In summary, do not order from Best Buy online if you are not home the entire day for when your packages are expected to be delivered. Yes 1. The processing speed of the machine is way too good than I expected. There is no urgency or desire for them to help us get this defective piece of equipment out of our house. I was warned before about Best Buy, and I didn't listen!. Ordered an alternate option. When I reached the order screen and prepared to make payment, I received an error stating the item was no longer available. I would write a letter to your state's attorney general. If that did not work, try again and call BestBuy I was still not able to order , so I called BB and was informed that the item was not available. I soon discover that they ship packages with the "signature required" option and that cannot be changed. This year is especially difficult to us as I lost my husband to ALS last year and am a widow and a single mother now. Answer this question. I came back to take upon his offer and he acted as he never heard of it and does not understand what I want from him. I will never shop at any best buy store again. We called customer service waited on hold for an hour finally scheduled someone to come replace it. I've have never had a problem with bestbuy. On the day the package was supposed to arrive I receive a notification from them saying it would be delayed. Hundreds of brands you know and trust. Not only did they sell an inferior product to my grandmother who has a hard time hearing and understanding they destroyed and recycled a computer that potentially could have been fixed. When I finally get thru the layered recorded menus, I get a person that I can't understand. We decided to give them some business and buy a fridge from them. We waited a few more days for a tech to [email protected] back out [email protected] he said the unit was defective. It took a while before Joe Baez came to greet us. Don't waste your time with bestbuy. They told me I'm have them in two days. Helpful answer 1 Vote Thanks for voting! I was scheduled to have an appliance installed on a certain date, I found out that for "whatever" reason, Best Buy opted to change the delivery date for the next day, I took a vacation day from work, solely for the purpose of this delivery Yes, I AM a bit ticked off, After about 30 minutes of waiting on the phone I was hung up on twice I finally got to talk to a REAL person, and maybe the NEXT delivery date will NOT be goofed up!

It is currently Nov I was a dedicated customer for 25 years, however, I would do without before I ever spent another dime in a Best Buy!!!! I was very amazed to see delivered large box, which didn't have store name. Made me waste an entire day of work to wait for a delivery when they didn't do anything. You would think that after being around for so long they would improve and stand out in some aspects but its really average. Some couple of year i get the problem of my pc and but when i get a new one so there is no problem of thing hardware issue. How long does shipping take? What is the return policy? I find they sometimes lack in products, but overall been happy with what I find there like the apple phone cases, vacuums and humidifiers I got. He was acting unprofessional, inappropriate and disrespectful. This was a very disturbing experience. Do you mean. The guys never showed and never called. I had noticed that he did not even had a chance to eat which made me feel very sorry for him as a human been. Are not they allowed to have break and lunch? The rude woman kept demanding I answer, saying their people couldn't wait a few minutes while I found out the necessary info from Best Buy. Share on Facebook. I cannot understand why he would get such impression. I called the customer service line and the store which we bought it from and they are not unable to come to replace the unit until Friday. Do you have feedback about this page? Not as helpful. Love they use express post [email protected] standard. I will never shop at any best buy store again. I tried for 10 minutes or so. Helpful answer 1 Vote Thanks for voting!

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